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Contact Support

Have a question or running into something? Send us a message and we'll get back to you within one business day.

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We'll only use this to reply to your message.

Before you write in

Our FAQ page covers many common questions — pricing, platforms, how parental approval works, and how to delete your account. Worth a quick look first.

Response time

We reply to every message within one business day, Monday through Friday. Messages sent over the weekend will be answered on Monday.

What to include

If you're reporting a bug or account issue, it helps to include:

  • The device and iOS version you're using
  • A brief description of what happened
  • Steps to reproduce the problem, if you can

Prefer email? You can also reach us directly at:

support@kibbofamily.com